199bd Privacy Policy

1 Data We Collect

199bd collects personal data that is necessary to provide you with a safe, secure, and compliant online gaming experience. We collect data through multiple channels: directly from you when you register or interact with the platform, automatically through your use of the website, and in limited circumstances from trusted third-party sources such as payment processors and identity verification providers.

Data You Provide Directly

When you create an account or interact with 199bd's services, you voluntarily provide us with personal information. This includes:

• Identity Data: Full legal name, date of birth, gender, and national identity card or passport number (collected during KYC verification).
• Contact Data: Email address, mobile phone number, and residential address (city, district, and division within Bangladesh).
• Account Credentials: Your chosen username and an encrypted hash of your password. We never store your password in plaintext.
• Financial Data: Your preferred payment method (e.g., bKash, Nagad, Rocket, Upay), mobile wallet number, and bank account details where applicable for withdrawal processing. We do not store full payment card numbers — only masked references are retained.
• KYC Documents: Scanned or photographed copies of identity documents submitted during account verification, stored securely in encrypted form.
• Support Communications: The content of any email, live chat transcript, or support ticket you submit to our team at [email protected].
• Self-Reported Gaming Preferences: Voluntary information such as preferred games, deposit limits, and responsible gaming settings you configure in your account.

Data Collected Automatically

When you visit or use the 199bd Platform, certain technical data is collected automatically by our systems:

Data From Third Parties

In certain circumstances, 199bd may receive personal data about you from third-party sources. This includes identity verification responses from KYC service providers, fraud risk scores from payment processing partners, and publicly available information used to verify the accuracy of data you have provided. We only collect third-party data that is relevant to operating the Platform securely and in compliance with applicable anti-money laundering obligations.

2 How We Use Your Data

199bd uses the personal data we collect strictly for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected. Our lawful bases for processing include contractual necessity (to provide you with the Service), legal obligation (to comply with AML and KYC requirements), legitimate interests (to prevent fraud and improve the Platform), and in some cases, your explicit consent (for marketing communications).

• Account Management: Creating, maintaining, and securing your 199bd player account, verifying your identity during registration and KYC, and processing password reset or account recovery requests.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Confirming ownership of payment methods to prevent third-party fund transfers.
• Game Service Delivery: Providing access to casino games, sports betting markets, live dealer tables, and any other interactive features on the Platform. Maintaining game session logs for dispute resolution purposes.
• Fraud Prevention & Security: Monitoring account activity for signs of unauthorised access, identity fraud, bonus abuse, money laundering, or other prohibited conduct. Applying device fingerprinting and IP analysis to detect suspicious patterns.
• Responsible Gaming: Tracking gaming activity to identify patterns that may indicate problem gambling. Enforcing deposit limits, session reminders, cooling-off periods, and self-exclusion requests you have activated. Contacting you proactively if our systems flag your account as showing elevated-risk behaviour.
• Legal Compliance: Fulfilling our obligations under applicable anti-money laundering (AML) regulations. Responding to valid requests from law enforcement, regulatory bodies, or courts. Retaining records for the minimum periods required by applicable law.
• Customer Support: Responding to enquiries, complaints, and disputes submitted via email or live chat. Maintaining records of support interactions to ensure continuity of service and quality assurance.
• Marketing & Promotions: Sending promotional emails, bonus notifications, and seasonal offers relevant to Eid, BPL season, T20 tournaments, Pohela Boishakh, and other Bangladesh-relevant occasions — but only where you have provided consent to receive marketing communications and have not subsequently withdrawn it.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game selection, site performance, payment flow, and overall user experience for Bangladeshi players.

3 Data Sharing & Disclosure

199bd may share your personal data with the following categories of third parties under strictly defined circumstances:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive the minimum data required to process your deposit or withdrawal. These providers operate under their own privacy policies and are independently responsible for data they hold.
• Game Technology Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios receive anonymised or pseudonymised session identifiers to deliver game content and resolve technical disputes. They do not receive your full identity information.
• Identity Verification Providers: Third-party KYC and AML screening services that process identity documents and conduct sanctions screening on our behalf. These providers act as our data processors and are contractually prohibited from using your data for any purpose beyond the services they provide to 199bd.
• Technical Infrastructure: Cloud hosting, server management, cybersecurity, and content delivery network providers that process data solely to support the operational infrastructure of the 199bd Platform. All such providers are bound by data processing agreements.
• Legal and Regulatory Authorities: Law enforcement agencies, financial intelligence units, courts, or other government bodies where disclosure is required by a valid legal order, warrant, or applicable regulation. 199bd will notify you of such disclosure requests where legally permitted to do so.
• Professional Advisors: Lawyers, auditors, and insurers acting in a professional advisory capacity, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of 199bd's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via the email address registered to your account.

4 Cookies & Tracking Technologies

The 199bd Platform uses cookies and similar tracking technologies to provide you with a personalised, secure, and efficient experience. A cookie is a small text file placed on your device by your web browser when you visit our website. Cookies do not contain executable code and cannot directly harm your device or data.

Types of Cookies We Use

Most web browsers allow you to control cookie behaviour through their settings. You can instruct your browser to refuse all cookies, alert you when a cookie is being set, or delete cookies that have already been stored. However, disabling strictly necessary cookies may prevent you from logging in or using certain features of the 199bd Platform. Please refer to your browser's help documentation for guidance on managing cookie settings. Common browsers supported by players in Dhaka, Chittagong, Sylhet, and across Bangladesh include Google Chrome, Mozilla Firefox, Samsung Internet, and Opera Mini — all of which provide accessible cookie management controls.

5 Data Security

Protecting your personal data is a core operational priority at 199bd. We implement a layered security framework that combines technical, organisational, and procedural controls to minimise the risk of unauthorised access, accidental loss, destruction, or disclosure of your data.

• Transport Encryption: All data transmitted between your device and the 199bd Platform is encrypted using 256-bit SSL/TLS encryption. The padlock icon in your browser confirms this protection is active at all times.
• Data Encryption at Rest: Sensitive personal data — including KYC documents, payment method references, and identity records — is encrypted at rest using industry-standard AES-256 encryption in our secure database infrastructure.
• Access Controls: Access to personal data is strictly limited to 199bd employees and authorised third-party processors who need it to perform their specific job functions. All staff with access to personal data are bound by confidentiality obligations and receive regular data protection training.
• Password Security: Your account password is never stored in plaintext. We apply a strong cryptographic hashing algorithm with unique salting to protect your credentials. 199bd will never ask you to share your password via any channel.
• Fraud Monitoring: Our platform employs real-time transaction monitoring, IP reputation analysis, and device fingerprinting to identify and block suspicious activity before it results in harm to your account.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, 199bd will assess the incident within 24 hours, take immediate containment steps, and notify affected players as promptly as practicable via their registered email address.

6 Data Retention

199bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our data retention periods are determined by balancing the operational need for historical records against the privacy principle of data minimisation.

• Active Account Data: All personal data associated with your account is retained for the full duration of your active account relationship with 199bd.
• Post-Closure Retention: Following voluntary or involuntary account closure, 199bd retains identity, KYC, and transaction records for a minimum of five years to meet anti-money laundering record-keeping obligations and to resolve any post-closure disputes.
• Marketing Data: Where you have consented to receive marketing communications, your contact data for marketing purposes is retained until you withdraw your consent. Withdrawal of marketing consent does not affect the retention of your core account data.
• Support Records: Customer support communications are retained for a period of three years from the date of the last interaction, to support quality assurance reviews and to assist with any escalated disputes.
• Anonymised Analytics Data: Aggregated, anonymised usage data from which no individual can be identified may be retained indefinitely for platform improvement purposes.
• Self-Exclusion Records: Where you have activated a self-exclusion, your exclusion record is retained for the full duration of the exclusion period plus three years, to prevent re-registration during the exclusion window.

When personal data is no longer required for any of the above purposes, it is securely deleted or irreversibly anonymised. Deletion is carried out in a manner that prevents reconstruction of the original data.

7 Your Privacy Rights

As a registered player on the 199bd Platform, you have a set of rights in relation to the personal data we hold about you. 199bd is committed to honouring these rights promptly and without unnecessary friction. All privacy rights requests should be submitted in English to [email protected] with the subject line "Privacy Rights Request" along with sufficient information to verify your identity.

• Right of Access: You have the right to request a copy of all personal data 199bd holds about you, along with information about how it is used and with whom it is shared. We will respond to access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic profile information directly within your account settings; for identity and KYC data, please contact our support team.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent on which processing was based. Note that this right is subject to our legal retention obligations, which may require us to retain certain data even after an erasure request.
• Right to Restriction: You have the right to request that we restrict processing of your personal data in specific circumstances, such as while we verify the accuracy of data you have disputed.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on our legitimate interests, including direct marketing. If you object to marketing communications, we will stop processing your data for that purpose immediately.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where 199bd processes your data on the basis of your consent (for example, for marketing emails), you may withdraw that consent at any time by clicking the "Unsubscribe" link in any marketing email or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will acknowledge all privacy rights requests within 5 business days and aim to provide a full response within 30 days. Where a request is complex or where we receive a high volume of requests, this period may be extended by up to a further 30 days, and we will notify you of the extension.

8 Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 199bd holds about you, please contact us using the details below. All privacy enquiries must be submitted in English and will be handled by a member of our dedicated data protection team.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Response Time: We aim to acknowledge all privacy-related emails within 24 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 5 business days.
• Languages Accepted: English only. Communications submitted in other languages may be delayed while translation is arranged.

Policy Updates

199bd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect your rights, notify you by email to your registered address. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the 199bd Platform following publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

This Privacy Policy applies solely to the 199bd Platform at https://199bd.net and does not extend to third-party websites or services that may be referenced on our platform, including the websites of payment providers such as bKash or Nagad, or game technology providers such as Pragmatic Play or Evolution Gaming. We encourage you to review the privacy policies of any third-party services you use in connection with the 199bd Platform.